Vacancy Title: Savings Customer Consultant (12-Month Fixed Term Contract)
Salary: £24,344.00 per annum
Location: Newport (Covering NP Postcodes)
The Vacancy
Monmouthshire Building Society is looking for an enthusiastic, people‑centred Savings Customer Consultant to join our Savings team in Newport. You’ll be part of a friendly, values‑driven organisation where your contribution really matters—and where every day brings the opportunity to make a difference for our customers and your community. This position is 35 hours per week, Monday-Friday, 9-5 (with a requirement to work two Saturdays each month, given back as time in lieu). This role is pivotal in supporting our Savings strategic goals by providing exceptional customer experiences and representing our values in the community.
What will we offer you?
We truly value our colleagues, and we show it through a generous benefits package designed to support your wellbeing, growth and life outside of work:
* 25 days’ holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate!
* Opportunity to purchase additional holidays.
* A commitment to your ongoing training and development including a rotational development programme.
* Up to 14 hours of paid Society leave to volunteer for a local community initiative.
* Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
* Private healthcare (subject to selection & completion of medical disclosure form).
* Personal health cash plan and dental cover (subject to selection).
* Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
* Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution!
What will you be doing?
As a Savings Customer Consultant, you will be at the forefront of delivering high-quality, personalised service to our members. You will inspire and engage customers, support the development and delivery of Customer Strategy, and ensure that every interaction reflects our commitment to excellence. Your role will also involve performing cashiering duties, customer support, maintaining high standards of administration, and acting as an ambassador for the Society within the community. The role will be work across our Branches and Customer Service team.
Your key tasks and responsibilities will include:
* Providing high-quality, personalised service with a friendly, professional, and efficient approach.
* Supporting and demonstrating a culture of positivity, hard work, high performance, and 'right first time' within the team.
* Performing cashiering duties and customer onboarding efficiently and accurately.
* Maintaining accurate administrative systems and procedures in line with the Society’s Privacy Policy.
* Supporting oversight and ensuring monitoring checks are carried out accurately and within timescale.
* Actively promoting the branch and Society within the local business community, enhancing brand awareness and building long-term business relationships.
What type of person will you need to be?
To excel in this role, you will need to be customer-focused, always prioritising the needs of our members and consistently delivering exceptional service. You should be positive and enthusiastic, bringing energy and a can-do attitude to the team, inspiring those around you. Professionalism and friendliness are key, as you will maintain a professional demeanour while being approachable and supportive. Attention to detail is crucial, ensuring accuracy in all tasks and maintaining high standards in administration and compliance. Adaptability is essential, as you embrace change and are proactive in supporting new initiatives and continuous improvement. Being community-minded is important too, as you actively engage with the local community, representing the Society and building meaningful relationships.
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