The role We are seeking a talented candidate to permanently join us as a Performance Optimisation Coach in our Customer Access & Transactions directorate. This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Transactions directorate, with experience in delivery both face to face and virtually. Our ideal candidate is someone who is self-motivated and can make a difference. As a Performance Optimisation Coach, you will be delivering inductions to new starters and other learning interventions, soft skills, values & behaviours. You will work collaboratively with all departments across Customer Access & Transactions directorate to meet the service offer. This is an environment that is fast paced and being solution focused is essential to be successful in this role. This role will be based at one of our main offices. There will be regular travel between our other offices, Hastings, Maidstone and Croydon, hybrid working may be available once agreed with the line manager. What You'll Need: Strong understanding of Southern Service, our HEART values and standards Excellent written and verbal communication Experience in delivering blended learning solutions Excellent coaching skills, confident to deliver to audiences face-to-face and virtually Experience in coaching, and facilitating learning solutions Experienced using Microsoft Word and Microsoft PowerPoint Strong understanding of our systems and processes (8x8, CD) Be accredited in or be willing to work towards accreditation in ILM level 3 coaching qualification. In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. You will have to deliver a 10min presentation. Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications. Closing date: 3rd April 2026 at 23:59 Shortlisting date: 3rd April 2026 at 23:59 Interview date: 8th April 2026 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.