Salary: £25,000 - 30,000 per year Requirements: Microsoft 365 admin portal experience essential Proven experience as an ICT Support Engineer or in a similar technical support role. Strong knowledge of hardware components, operating systems (Windows, macOS desirable but not essential), and software applications. Familiarity with networking protocols, LAN/WAN technologies, and troubleshooting network-related issues. Proficiency in diagnosing and resolving hardware and software problems in a timely manner. Solid understanding of IT security principles and best practices. Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users effectively. Strong problem-solving skills and the ability to work independently as well as part of a team. Customer-oriented approach with a focus on delivering exceptional service and support. Responsibilities: Respond to user enquiries and technical issues related to hardware, software, network, and other ICT components. Troubleshoot problems, identify root causes, and implement effective solutions to minimize downtime and maximize productivity. Manage the ICT help desk system to log, track, and prioritize support requests. Ensure that all incidents and service requests are handled within defined SLAs. Assist in the deployment, installation, and configuration of hardware and software, including computers, printers, servers, operating systems, and applications. Perform routine system maintenance tasks, including software updates, patches, and security enhancements. Assist in the management and maintenance of the organizations LAN and WAN, ensuring connectivity and troubleshooting network-related issues. Implement and enforce security protocols, policies, and best practices to safeguard data and ICT infrastructure. Maintain detailed records of support activities, technical procedures, and system configurations. Collaborate with management to assess hardware and software needs and provide recommendations for procurement based on business requirements. Identify opportunities to enhance ICT support services, streamline processes, and improve overall system reliability and performance. Technologies: Hardware ICT Support LAN macOS Microsoft 365 Network Security Windows Office 365 Mobile More: We are seeking an ICT Support Engineer for an office-based role in Middlesborough. This position offers a chance to play a crucial role in providing technical assistance and support to our established customer base. We value our employees and offer a range of benefits including 28 days paid holiday plus a birthday holiday, an optional company pension scheme, and a competitive salary of £25K to £35K, depending on experience. Join our dedicated team and contribute to ensuring uninterrupted business operations. last updated 5 week of 2026