Were looking for a Customer Service Team Leader to help lead our customer support team and deliver outstanding service to our existing clients.
This is a hands-on role where youll support the customer service team day to day, drive client retention, and help improve service quality, performance, and engagement across the team.
What's involved?
* Supporting, mentoring, and developing Customer Support Agents
* Running team meetings and one-to-one reviews
* Providing day-to-day operational guidance and support
* Helping retain existing clients and support contract renewals
* Supporting client engagement and ongoing relationship management
* Assisting with monthly, quarterly, and annual client reviews
* Reviewing and approving client review materials
* Monitoring KPIs and submitting weekly performance reports
* Helping forecast pipeline and support revenue targets
* Identifying opportunities for organic growth within existing clients
What Were Looking For
1. Experience supervising or supporting a customer service team
2. Background in a fast-paced, inbound/outbound customer contact environment
3. Strong communication, leadership, and organisational skills
4. Confident working with customer service systems and Microsoft Office
5. Able to analyse information and improve processes
6. Comfortable suppo...