Become a Key Player at Paul Gough Media as a Customer Success Manager!
At Paul Gough Media, we’re on a mission to help private physical therapy clinics around the world grow, thrive, and deliver better care. Our innovative CRM, powerful marketing systems, and expert team are behind the success of hundreds of clinics worldwide. Now, we’re looking for an enthusiastic Customer Success Manager to join our growing team and ensure that our clients experience seamless, impactful onboarding, and continued success long after their launch.
What You’ll Do
* Onboard New Clients Like a Pro: Lead welcoming high‑energy Zoom sessions and help clients quickly get familiar with our CRM and marketing tools, setting them up for early wins right from the start.
* Build Lasting Relationships: Proactively check in, ensuring they’re happy, engaged, and maximizing the value of what we offer; act as a trusted adviser, offering solutions when challenges arise and celebrating successes.
* Ensure Smooth Launches & Ongoing Support: Guide clients through the entire onboarding process, ensuring their website is live, lead capture systems are integrated, and content is activated; act as a problem‑solver whenever needed.
* Drive Client Success: Help clients hit their growth goals by strategically guiding them to fully leverage our systems to generate leads, convert patients, and ultimately grow their practice.
* Collaborate Across Teams: Work closely with our sales and marketing teams to share success stories, identify opportunities for improvement, and help shape the future of our client success initiatives.
Why This Role Is a Perfect Fit for You
* Experience with Customer Success: 2‑4 years in customer success, onboarding, or account management (SaaS or agency settings a plus).
* Strong Communication Skills: Communicate clearly, confidently, and with a friendly tone across Zoom calls, Slack, and email.
* Detail‑Oriented: Catch the little things that make a big difference – from contracts to workflows, ensuring everything is accurate and on track.
* Proactive & Organized: Manage multiple clients, deadlines, and priorities with ease, staying on top of everything.
* Tech‑Savvy & Client‑Focused: Comfortable with tools like Google Workspace, project management platforms (Monday/Asana/Trello), and basic CRM functions; love helping clients use tech to solve problems.
How We Set You Up for Success
* In‑Depth Training: Comprehensive 30‑day onboarding process with product training, playbooks, and shadowing calls.
* Ongoing Mentorship: Weekly coaching with our Head of Client Success and a clear path for career growth, including roles such as Senior CSM or Team Lead.
* Real‑Time Feedback: Constant feedback to refine your approach and see your impact on team and clients.
Why You’ll Love Working Here
* Collaborative Environment: Join a tight‑knit, passionate team that supports each other and celebrates wins together.
* Career Growth: Fast‑growing company with plenty of opportunities to grow within your role and take on new challenges.
Job Details
* Location: Hartlepool, UK (In‑office, Full‑time)
* Hours: Monday – Friday, 10:30 AM – 6:30 PM
* Salary: £25,000 – £30,000 (based on experience)
If you’re ready to make an impact in a dynamic, fast‑growing company and help clients succeed, we’d love to hear from you. Apply today to join the Paul Gough Media team!
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