IT Support Technician (Field Based)
2 month contract (Inside IR35
Must have own car and full UK driving licence
£150/175p/d D.O.E
We are looking for an IT Support Technician to provide hands-on technical support across multiple sites. You will be responsible for resolving user issues, managing service requests, and supporting the day-to-day operation of our IT environment. This is a field-based role, so a car and valid UK driving licence are essential.
Key Responsibilities
* Provide first-line and basic second-line support in a telephony-based helpdesk environment.
* Log, diagnose and resolve ICT incidents, problems and service requests.
* Support users with Windows Operating Systems, including Windows 11, Windows Server 2016 and Windows Server 2019.
* Perform printer administration and troubleshooting, including connecting users to network printers and resolving print issues.
* Carry out basic account management tasks, such as creating new user accounts, modifying access, and processing account changes.
* Escalate complex issues to senior technicians where appropriate.
* Travel to sites as required to deliver hands-on support.
Essential Skills & Experience
* Proven experience in a helpdesk or customer support role, directly resolving ICT issues via phone or service desk systems.
* Strong knowledge of Windows Operating Systems and Microsoft technologies.
* Experience with printer configuration, troubleshooting and network printer setup.
* Experience with basic user account administration (Active Directory or similar).
* Strong communication skills and a customer-focused mindset.
Ideal candidates will have a current disclosure. Please send your CV for consideration.