About us We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers. We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals. We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. About the Role As a Client Services Account Executive at Whistl, you’ll manage a portfolio of clients and support campaigns from onboarding through to delivery and reporting. You’ll handle a busy email inbox and phone queries, acting as the main point of contact and fostering strong client relationships. This is a varied role for a confident and proactive people person who enjoys developing connections, managing multiple priorities, and delivering excellent service. It will suit someone who is organised, detail-focused, confident on the phone, and thrives in a fast-paced team environment where no two days are the same. Using Excel and data insights, you’ll assist with quoting, rate management, and reporting while working with internal teams and external partners to ensure campaigns run smoothly. Bring your skills to an industry leader and play a key role in delivering successful client campaigns. You’ll be part of a collaborative, fast-paced team where your contribution directly supports client success and business growth. Apply today to join Whistl as a Client Services Account Executive Job Opportunity Key Responsibilities Manage day-to-day client relationships as the primary contact via email and phone Support campaigns from onboarding through to delivery, reporting, and follow-up Handle a busy email inbox and respond to client queries professionally Prepare proposals, welcome packs, and post-campaign reports Assist with quoting, rate management, and invoicing Use Excel to track bookings, analyse campaign performance, and maintain accurate records Liaise with internal teams and external partners to support smooth campaign delivery Identify and help resolve client issues to support retention and satisfaction Additional information Based in Marlow Occasional travel and flexibility with hours may be required Full UK driving licence preferred Hybrid working is available after a successful probationary period Company Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness cover Access to our prestige benefits and rewards portal. Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other excellent benefits you'd expect from a market leader. Essential Skills Essential Confident and professional communicator, particularly on the phone Strong ability to manage multiple tasks and deadlines in a busy environment Excellent attention to detail, particularly with data and documentation Organised, proactive, and comfortable taking ownership of tasks Positive team player who builds good relationships with colleagues and clients At least 1 year of customer service or client-facing experience Comfortable using Microsoft Office, particularly Excel GCSEs (4–6 including English and Maths) and A-level/BTEC or equivalent Desirable Stronger Excel capability (e.g. pivot tables, lookups) Experience in media, logistics, postal, or campaign-based environments Previous experience supporting accounts, campaigns, or client services teams