It support engineer (desk side) - sc cleared

IT Support Engineer (Desk side) - SC Cleared
Rate: £25.75 per hour (Umbrella) Duration: 6 months Location: Andover- On-site 5 days a week

Your new organisation
We are supporting a global leader in advanced technology, delivering complex engineering and IT services in a highly secure environment. Due to increased demand, we are looking for experienced SC-cleared IT Support Engineers to join an on-site support team in Andover, providing critical desk side and end-user support services. This is a long-term contract opportunity offering stability, a structured working environment, and the chance to contribute to a high-profile, security-cleared programme.

Your new role
You will be responsible for managing incidents and service requests in a Wintel environment, supporting end users across a range of hardware and software issues. You will troubleshoot and resolve faults across laptops, desktops, and mobile devices, including hardware break/fix and system configuration, working primarily with Windows 10/11, Microsoft Office, and collaboration tools. You will ensure all tickets are managed effectively and within SLA, while maintaining high standards of customer service. Alongside BAU support, you will act as a senior presence on site, supporting colleagues, maintaining process adherence, and helping to drive service improvement. You will take ownership of your workload, contribute ...