We believe it is important to provide quality support for our Customers. We need our Customer Care team to be confident, polite and personable individuals, with outstanding communication skills to provide a first-class Customer journey through a variety of communication channels.
As an ambassador for Fitshop, you will support, resolve all queries for our retail and e-commerce customers whilst supporting and managing internal relationships. A passion for health and fitness and knowledge of fitness equipment is a distinct advantage but not essential for this role.
In turn you will receive:
* Full training
* 37.5 hour contract
* 30 days per annum paid holiday (inclusive of bank holiday allowance)
* Life Insurance (4x annual salary post probationary)
* Free parking
Key Responsibilities:
* Processing orders from online, retail and direct sales channels
* Responsible for ensuring the order information is accurate before processing and passing to the warehouse team
* Processing orders within a time sensitive manner
* Placing purchase orders and liaising with suppliers
* Processing order amendments and cancellations
* Allocating stock to orders
* Keeping customers updated with their order status
Who you will work with:
In addition to the support from a great team, you will connect with the retail stores, the warehouse team, sales team and purchasing.
You will need:
* To maintain a calm, confident and enthusiastic manner
* 1+ Years in order processing / administration type role
* First class attention to detail
* Strong listening and verbal communication skills
* To be comfortable using office packages, email, online telephone systems and PC based back office systems
* The ability to work collaboratively as part of a wider team and on own initiative
* Must have excellent attention to detail and problem-solving skills
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
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