THE ROLE You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service. KEY AREAS OF RESPONSIBILITY * Ensure customers’ orders are input into the sales administration system. * Keep customers and wider Sales team updated on the progress of orders. * Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place. * Investigate and resolve customer sales queries. * Keep invoicing updated, contributing to end-of-month administration duties. * Support with the processing of Amazon orders. * Support the wider Sales Teams with account management and handling. * Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning. * Respond to telephone and email queries. * Demonstrate full product and brand knowledge. Requirements * Be experienced in export sales administration. * Demonstrate excellent communication skills. * Work in a timely and productive manner. * Have experience in Access computer systems or a similar ERP system. * Demonstrate experience in handling and administrating to a wide customer base. * Understand international shipping requirements and restrictions. * Have experience using a range of transport companies for different markets. * Be experienced using Excel and Outlook. * Professionally and positively represent the company and its values at all times. * Be a team player, proactive, flexible, enthusiastic and demonstrate a ‘can-do’ attitude. * Be able to work to tight deadlines, ensuring work remains of the highest quality. * Demonstrate excellent organisational and time management skills. * Be able to work cross-functionally with relevant teams. * Be a people person who is hands-on and open to learning in a collaborative and creative environment. * At least two years’ experience in a relevant role. * At least one years’ experience of export administration. * Someone who is passionate and wants to hit the ground running * Reasonably close proximity to the Head Office would be ideal, however, not essential. * Excellent working knowledge of Excel. * Excellent communication skills