At Luxe Talent, a recruitment consultancy, we are looking for a KA / Retail Manager UK on behalf of our client, an International Accessories Brand. Reporting to the UK Country Manager, the KA/Retail Manager will have a Hybrid role overseeing both their London stores and key wholesale accounts.
This dual responsibility ensures brand consistency, cross-channel synergy, and increased impact in one of our top priority markets
The Role:
Operational leadership & team management
* Direct management of UK Store Managers
* Regular in-store presence to lead by example and share the Brand’s positive energy
* Recruitment of suitable profiles, structured onboarding, training follow-up, and ongoing coaching
* Managerial animation: supporting Store Managers’ growth, leading weekly check-ins and HR follow-up
* Daily inspiration through strong posture, role-model behaviour, and a positive feedback culture
* Fostering strong synergy between Retail and Wholesale teams
Wholesale key account management
* Main point of contact for UK key accounts (Selfridges, Harrods, Tate, etc.)
* Monitor sell-out performance, optimize merchandising, and organize field visits
* Provide hands-on support to partner store staff
* Create local loyalty through CRM, brand activations, and operational excellence
Commercial performance & steering
* Monitor sales KPIs for each store and key account
* Analyse weekly/monthly results, and recommend relevant action plans
* Track forecasts, raise alerts, and anticipate stock or staffing needs
* Animate challenges, energize results, and foster a positive competitive spirit
Customer experience & brand image
* Guarantee brand image across all points of contact (stores, corners, key accounts)
* Supervise Visual Merchandising execution in line with guidelines
* Ensure team behaviour reflects Brand values at all times
* Implement engaging and impactful in-store customer activations
Budget, stock & operational anticipation
* Monitor UK Retail and KA budget, in coordination with UK Country Manager and Finance
* Build and track monthly/quarterly forecasts, identify gaps, alert and adjust when needed
* Ensure smooth stock management (replenishment, inventory, best/worst-sellers analysis)
* Supervise planning and anticipate HR needs
* Rigorously track deadlines (reporting, transversal actions, new openings or refurbishments)
Internal coordination & partnerships
* Work closely with the UK Country Manager on strategic steering
* Act as a liaison with CRM, Supply, Finance, IT, Visual Merchandising, and Training teams
* Co-build and execute the UK Retail & Wholesale strategy in the field
* Actively contribute to improving organization and processes
About you:
* Proven experience in Retail Management and/or Key Account Wholesale
* Natural leadership, strong interpersonal skills, and the ability to engage teams
* Strong product/fashion/design affinity and ease in dynamic, demanding environments
* Fluent English required, French is a plus; excellent command of KPIs and reporting tools
* Autonomy, positive energy, team spirit, and performance-driven mindset