Overview
Assistant Patient Pathway Coordinator CDC - Band 3Fixed Term Contract - 6 months
This is an exciting opportunity for a proactive individual to develop their administrations skills and work within a busy team. You will work as part of the Cardiology Diagnostics Booking Team arranging appointments for patients and helping with phone queries relating to the patients pathway of care, working alongside Cardiac Physiologists, Consultants and administrative colleagues. The post holder will be responsible for answering patient queries via telephone and email, booking clinical appointments, ensuring capacity is appropriately used, problem solving and liaison with clinicians.
Interview Date TBC
Main duties
The post holder will be the point of contact for all administrative issues relating to patients\ Cardiology diagnostic tests. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD) and will provide support in the proactive management of the patient pathway for Cardiology diagnostic testing, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
About us
Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people\s homes. Our district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children\s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all staff, offering access to a range of core skills training and professional development.
Details
Date posted: 26 September 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £29,651 to £31,312 a year per annum (pro rata) incl HCAS (Outer)
Contract: Fixed term
Duration: 6 months
Working pattern: Full-time
Reference number: 199-7395661-FM-NP
Job location: Croydon University Hospital, London, CR7 7YE
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification.
Person Specification
EDUCATION AND QUALIFICATIONS
* Essential: Educated to A level or equivalent standard
* Essential: NVQ Level 3 in Business Administration/Customer Care or equivalent experience
* Essential: GCSE / O level or equivalent, Grade C or higher in English and Maths
Desirable:
* Evidence of on-going continuous personal development (CPD) and training
* Secretarial qualification (e.g. AMSPAR)
* Computer Literacy Course e.g. ECDL
KNOWLEDGE AND EXPERIENCE
* Essential: Experience of using IT systems and patient data systems
* Essential: Experience of scheduling outpatient appointments and/or admissions
* Essential: Experience of working with patients and providing information regarding their appointments
* Essential: Knowledge of healthcare administrative systems and processes
* Essential: Experience of customer service in a multi-cultural environment
* Essential: Knowledge and understanding of equal opportunities
* Essential: Demonstrates understanding of privacy and dignity
* Essential: Experience of prioritising own workload in a highly pressurised environment
Desirable:
* Knowledge of medical terminology appropriate to specialism
* Knowledge of speciality specific patient pathways
* Experience of handling patient complaints
* Supervisory Experience
PERSONAL QUALITIES
* Essential: Excellent organisational skills
* Essential: Ability to manage and resolve difficult situations
* Essential: Accurate and effective communication with patients and colleagues, verbal and written
* Essential: Ability to build strong relationships at all levels
* Essential: Maintains confidentiality
* Essential: High accuracy and attention to detail
* Essential: Ability to work alone and as part of a team
* Essential: Working knowledge of MS Office
* Essential: Flexible approach to shift patterns
* Essential: Ability to use own judgement to resolve problems
* Essential: Planning, organising and managing concurrent tasks
* Essential: Following policies and procedures
* Essential: Data interpretation to inform decision making
* Essential: Initiate and co-ordinate change to own working practices
* Essential: Understanding of patient priorities and targets related to appointments and waiting times
Desirable:
* Proficient typist (approx 60 WPM)
* Contributes to service improvement
* Makes a positive contribution to MDT working
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous convictions.
Employer details
Employer: Croydon Health Services NHS Trust
Address: Croydon University Hospital, London, CR7 7YE
Employers website: https://www.croydonhealthservices.nhs.uk/recruitment/
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