Housing Business Support Supervisor
Location: Lyndhurst
Salary: 18.48 per hour
Contract: Full-time, 9 Months fixed term contract - April 2026 - 31st December 2026
About the Role
We are looking for a proactive and experienced Housing Business Support Supervisor to lead our administrative team within the Housing Support Hub. This is a key role supporting the delivery of high-quality housing services, ensuring efficient operations and excellent customer service for tenants, residents, and stakeholders.
You will oversee day-to-day business support functions, manage a small team, and play a vital role in maintaining service standards, handling customer enquiries, and supporting housing operations including repairs, complaints, and compliance activities.
Key Responsibilities
* Lead, manage and develop a team of Business Support Officers and administrative staff
* Oversee daily administrative operations, ensuring tasks are completed efficiently and to a high standard
* Support housing services with customer enquiries, complaints handling, and case management
* Coordinate responses to issues such as repairs, damp, mould, and disrepair cases
* Monitor performance, workloads, and service delivery against KPIs and targets
* Maintain accurate records and ensure compliance with data protection and regulatory requirements
* Contribute to service improvements, procedures, and operational planning
* Provide support across the wider housing service, including during peak demand periods
About You
We are seeking someone who is highly organised, customer-focused, and confident in managing both people and processes.
You will have:
* Proven experience in an administrative role within a busy environment
* Experience supervising or leading a team
* Strong organisational skills with the ability to prioritise workloads effectively
* Excellent communication and interpersonal skills
* Experience handling customer queries and complaints
* Good IT skills, including Microsoft Office and database systems
Desirable:
* Experience within housing, maintenance, or public sector services
* Knowledge of housing systems or scheduling/repairs processes
What We Offer
* Flexible hybrid working (minimum 50% office-based)
* A supportive and collaborative team environment
* Opportunities for training and professional development
* The chance to make a real difference in local housing services
Working Hours
This role supports a service operating between:
* 08:00 – 17:15 Monday to Thursday
* 08:00 – 16:45 Friday
Flexibility is required to ensure service coverage.