Overview
Software Trainer – Milton Keynes (Hybrid)
Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption.
Key Responsibilities
* Take the lead in delivering training during customer implementations and new project rollouts.
* Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey.
* Drive customer engagement through active participation in feedback channels and the company’s ideas forum.
* Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits).
* Support customers with system configuration, setup, and data validation during new deployments.
* Manage personal workload effectively, contributing to team capacity planning and performance goals.
* Gather and share customer feedback to support ongoing product and service improvements.
* Represent the voice of the customer, helping shape the platform’s evolution.
* Build lasting, trust-based relationships that deliver measurable business impact.
What You’ll Bring
* Minimum 2 years’ experience in software training or a similar customer delivery role.
* A genuine passion for helping people succeed through clear, engaging training.
* Strong organisational skills, with a keen eye for detail and accuracy.
* Confidence presenting and delivering sessions both online and in person.
* Excellent communication skills, with the ability to simplify complex topics.
* Curiosity and problem-solving ability, combined with a strong technical aptitude.
* Comfort working with technology and the ability to learn new systems quickly.
What’s on Offer
* 25 days annual leave plus bank holidays, with extra days awarded for long service.
* Two annual wellbeing days and a personal budget to spend quality time with someone important to you.
* Enhanced pension contributions for long-term financial security.
* Two paid volunteering days each year for charity or sustainability initiatives.
* Salary sacrifice schemes, including electric vehicle and cycle-to-work options.
* 24/7 access to an Employee Assistance Programme for confidential advice and support.
* Flexible benefits platform offering discounts, learning opportunities, and life assurance.
* A supportive, people-first culture focused on wellbeing and growth.
* Performance-related bonus recognising your contribution.
* Regular social and company-wide events, with each department managing its own budget.
* Opportunities to attend conferences, learning forums, and away days in the UK and abroad.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting and Software Development
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