Product Support Engineer
Belfast, office based
Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio. To provide remote help desk support for a range of security systems, including Intruder, Access Control, Body Worn Cameras, CCTV, Intercom, Key Management Network and 2 way audio.
To provide timely and accurate remote help desk telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site
To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera, Key Management on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.
To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines
Provide technical reference services (i.e. technical manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems.
To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn Camera and 2 way audio systems.
To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418
This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and/or CCTV systems
Previous experience of offering over the phone & remote diagnostics/PPM service
Understanding of electrical/electronics (relays,voltage, current, etc.)
able to meet project deadlines.
Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.
Great pension.
~25 days holiday, plus 8 bank holidays.
~ Life assurance scheme.
~ Extensive further product and H&S training.
~ Career progression.
Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.