We are currently looking for a Customer Service Team Leader/Supervisor to join our UK Customer Service - General Enquiries Department based at our Headquarters in Steeton (West Yorkshire, UK).
The purpose of this role is to help ensure the organisation is delivering prompt, courteous and efficient customer service at all times.
If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you
Type of Contract: Full Time, Permanent
Starting Salary: £29,500 per annum
Working Hours: Monday to Friday - 40 hours
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key responsibilities include:
Monitoring all calls coming into the department by hitting and maintaining the KPI target (includes the running of reports and walking across the floor to make sure all coordinators are active)
Conducting performance reviews and monthly 1-to-1's
Listening to calls live to identify and provide training in areas of customer service delivery
Working closely with the other Team Leaders to reduce and prevent complaints
Ensuring that the team follow through company policies and procedures
Working closely with higher management to implement and oversee new ideas and processes
Ensuring all office staff have the relevant skill set to succeed
Identifying and resolve problems that affect the customer service quality and efficiency
Skills and Experience:
Customer service experience in either a Team Leader or Managerial capacity (advantageous)
Must have a high level of customer service acumen
Good listening skills
Word, Excel, and Outlook knowledge
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.