At Paradigm Housing Group, we’re looking for a confident and capable Community Services Manager to take the reins of a transformed service and drive it forward. You’ll be joining a team with renewed energy, clear purpose, and a strong track record of improvement. You’ll play an essential role in delivering safer, more inclusive neighbourhoods.
A message from the hiring manager for this role, James Montgomery-Heffernan, Head of Community Protection & Special Projects
“We’ve made huge strides in improving our ASB service, from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now, we’re looking for a dedicated manager to continue this momentum and lead our ASB function into its next chapter.”
What You’ll Be Doing
As our Community & Safety Manager, you’ll:
* Lead and inspire a team of 5–6 ASB Case Managers
* Champion early intervention and customer-focused case resolution
* Own and evolve our ASB policy, toolkit, and communications strategy
* Collaborate across Paradigm and with external partners (police, local authorities, health services)
* Use data and insight to shape service improvements and reduce ASB
* Monitor performance and report outcomes to senior leaders and external stakeholders
* Handle complex cases and complaints with professionalism and empathy
* Participate in our duty manager rota, including occasional out-of-hours support
You’ll bring:
* Strong ASB legislation knowledge and case management experience
* Proven leadership in managing customer service teams
* A data-driven mindset and strategic decision-making skills
* Excellent communication and stakeholder engagement abilities
* A collaborative, solution-focused approach
* A full UK driving licence and access to your own vehicle + business insurance
Why Paradigm?
We manage over 17,000 homes across 30 local authorities. We’re growing fast. With the pending acquisition of 3,500 homes from another housing organisation and ongoing plans to form a larger housing association of 30,000 properties, this is an exciting time to join us. You’ll be part of a forward thinking organisation that values innovation, accountability, and community impact.
Before You Apply
Before submitting your application, we strongly encourage you to review the full job description and candidate pack associated with this vacancy. These documents are available for download at the bottom of the advert listing on our company website careers page.
Please note: If you're viewing this vacancy on a job board, you’ll need to visit our website’s vacancy page directly to access the candidate pack and job description, as external platforms do not allow/support attachments of this kind.
How to Apply
Please submit your CV and a covering statement outlining how you meet the essential and desirable criteria in the job description and person specification.
If you have any questions or you’d like to speak to our recruitment team before submitting an application, contact us at.
We reserve the right to close this role early if we locate a suitable candidate.