People specialist

Reporting to the HR Operations Manager, you'll play a key role in managing and coordinating Employee Relations activity across the portfolio, while supporting a variety of projects including benefits, wellbeing and engagement initiatives. You'll work closely with hotel leaders and department managers, providing coaching, guidance and practical support on a wide range of people matters while ensuring HR processes are delivered consistently and compliantly.

This is a fantastic opportunity for someone looking to build their HR career in a fast-paced, multi-site environment, gaining exposure to a wide range of people processes and initiatives.

About the Role

This is a highly collaborative role where you'll act as a trusted partner to managers, helping them navigate people challenges, build confidence in managing employee relations matters and ensure fair, consistent and legally compliant outcomes.

You'll act as a central point of expertise for Employee Relations cases, working closely with our hotel teams, outsourced HR Advice provider and wider People Team. From absence and performance management through to disciplinary, grievance and capability matters, you'll help managers navigate each stage of the process with confidence.

As well as coordinating case activity, you'll coach and support managers on best practice people management, helping to build capability across the business and ensuring fair, consistent and commercially balanced decision-making.

Key responsibilities include:

• Acting as the primary coordinator for Employee Relations cases, ensuring timely progression, accurate documentation and positive outcomes.
• Coaching and supporting managers through disciplinary, grievance, absence, capability and performance processes, helping them apply policy and employment law confidently and consistently.
• Working closely with our outsourced HR Advice provider to ensure case recommendations are implemented effectively across our hotels.
• Building manager capability through practical guidance, challenge and support on day-to-day people matters.
• Providing practical support, such as note-taking, when required.
• Collaborating with the wider People Team on projects supporting our employees and business at all stages of the employee lifecycle.
• Supporting the delivery of employee engagement, reward and recognition initiatives.
• Own the administration of our Employee Benefits platform, driving engagement across our workforce.
• Drive engagement with Worker Voice channels, supporting managers to create and implement action plans in response to employee feedback.

About You

You're an approachable and credible HR professional who enjoys building relationships and supporting managers through people challenges. You're confident discussing Employee Relations matters, balancing commercial needs with employee experience, and providing practical guidance that helps managers make informed decisions.

We’re looking for someone who brings:

• Previous experience in an HR Assistant, Administrator or Advisor role (or equivalent qualification)
• Experience supporting Employee Relations cases including disciplinary, grievance, absence management and performance-related matters.
• Confidence coaching and influencing managers on people-related decisions and best practice.
• A solid understanding of HR processes and employment law
• Strong organisational skills with excellent attention to detail
• A proactive mindset with strong ownership and follow-through
• Competence in Microsoft Office (Word, Excel, Outlook)
• CIPD Level 3 (or equivalent experience)

Benefits

Our rewards package includes:

• Career development and access to funded apprenticeships
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.