About
We are looking for a Community Delivery Manager to join us on a 6-month Fixed Term Contract.
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We are always on the lookout for top talent to join our growing business. We work hard, make quick decisions, and strive to meet our ambitious goals every day.
The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over the past years, it is time to shape our future. At Evri, we are committed to our people, our planet, and our communities.
Our refreshed values are: Do the right Thing, Celebrate Cost Leadership, Be Dynamic, and Deliver for Customers. Our Evri people are what set us apart.
We are looking for individuals to join the Evri family who share our passion and drive to delight our Customers.
Could that person be you?
You Will Be Accountable For
* Continuous improvement using key reports and MI to drive service enhancement with self-employed and SE+ couriers in the final mile of the parcel journey.
* Measuring and driving improvements across various performance metrics such as Speed of Service, Standard, Next Day, Collections, C2C, Claims/Enquiries, and End of Life to ensure customer and client satisfaction.
* Minimizing enquiries by providing an exceptional customer experience through effective courier engagement, communication, and retention.
* Capacity management, including interviewing, selecting, and onboarding couriers to ensure successful round coverage.
* Building courier and round coverage to minimize business risk and meet operational requirements.
* Motivating and engaging self-employed couriers to maintain high standards of customer service, improving overall satisfaction.
* Driving cost leadership and financial control through managing courier fees, ad-hoc payments, and assets.
* Resolving customer concerns promptly by collaborating with couriers and customer service teams to enhance customer satisfaction.
* Managing relationships with delivery units to ensure high-quality service for couriers and customers.
* Ensuring health and safety practices are followed and addressing any Code of Conduct violations promptly.
To be successful in this role, you will require:
Qualifications
* Current UK Driving Licence
Knowledge & Experience
* Experience in coaching, supporting, and motivating colleagues
* Problem-solving skills and contingency planning
Technical & People Skills
* Customer-focused approach
* Negotiation skills
* Ability to adapt to different styles and behaviors
What can we offer you?
We offer an excellent remuneration package with opportunities for progression, learning, and development.
This is a fantastic opportunity to be part of a forward-thinking business. Do you have the experience, drive, and dedication to make a difference in our company?
If so, join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients every day!
Location: Carlisle, England, United Kingdom
Language: English
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