Job Description:
Maintenance Manager
Hours: 40 per week
Shift Pattern: 5 days on / 2 days off
Reporting to: Facilities Manager
Salary: £57,000
Role Overview
The Maintenance Manager leads the engineering and building services function at a commercial site in Wembley. The role ensures all mechanical, electrical, and building fabric systems operate safely, efficiently, and reliably to support an exceptional guest and retailer experience.
This position manages the engineering team, oversees planned and reactive maintenance, ensures statutory compliance, and maintains consistently high standards across all technical operations. Strong leadership, technical expertise, and collaborative working are essential.
Key Responsibilities
* Lead, manage, and develop the onsite Maintenance Team, ensuring high levels of technical competence and performance.
* Oversee planned preventative maintenance (PPM) and reactive works in line with operational requirements.
* Ensure compliance with statutory legislation (LOLER, PUWER, electrical safety, water hygiene, and other building-services regulations).
* Manage contractors and specialist service providers, ensuring safe working practices and quality delivery.
* Maintain accurate asset logs, service records, risk assessments, and statutory certifications.
* Monitor mechanical, electrical, and fabric systems to identify defects and future investment needs.
* Ensure all tasks are updated and closed within the CMMS.
* Conduct regular site inspections, audits, and quality checks across plant rooms, back-of-house, and public areas.
* Manage engineering budgets and procurement to support cost‑efficient maintenance delivery.
* Support emergency response procedures, including out‑of‑hours engineering assistance when required.
* Promote high Health & Safety standards and a proactive safety culture.
* Collaborate with Facilities Operations, Guest Services, Security, Cleaning, and Centre Management teams.
* Attend client meetings and provide technical reports and updates.
* Support sustainability and energy‑efficiency initiatives.
* Undertake any reasonable duties required to support the LDO contract.
Required Skills & Experience
* Significant experience managing maintenance teams in retail, leisure, commercial, or similar environments.
* Strong understanding of mechanical and electrical building services (HVAC, water systems, controls).
* Demonstrated knowledge of statutory compliance and permit‑to‑work systems.
* Excellent leadership, communication, and people‑management capabilities.
* Strong analytical and problem‑solving skills with a proactive mindset.
* Computer‑literate, including CMMS platforms and Microsoft Office.
* Ability to independently prioritise workloads and manage time effectively.
* Customer‑focused approach suited to a live retail/leisure environment.
Desirable Qualifications
IOSH Managing Safely or NEBOSH certification.
Experience with Building Management Systems (BMS).
Knowledge of energy management or sustainability practices.
Contractor‑management experience within multi‑service FM environments.
Specialist technical certifications (HVAC, electrical, plumbing, controls).
IPAF / PASMA qualifications.
Recognised engineering qualification (NVQ Level 3 / City & Guilds or equivalent)