Customer Service Advisor Chester (Head Office) 4 Month Fixed-Term Contract | 1st June – 1st October Full Time | Monday to Friday, 9:00am – 5:30pm £12.71 per hour Join the Team at Sykes Holiday Cottages At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday experiences across the UK and Ireland. With over 23,000 holiday homes and more than 30 years of industry expertise, we’ve grown into one of the UK’s fastest-growing holiday let agencies. We’re now looking for enthusiastic and customer-focused Customer Service Advisors to join our Chester Head Office team. If you enjoy helping people, solving problems, and delivering exceptional service in a fast-paced environment, we’d love to hear from you. About the Role As a Customer Service Advisor, you’ll play a key role in supporting customers who have booked their holiday through our third-party partners. You’ll manage inbound enquiries via telephone and client portals, helping customers feel informed, reassured, and excited about their holiday plans. You’ll work closely with colleagues across our Customer Success function to deliver efficient, compliant, and high-quality customer experiences every day. What You’ll Be Doing Delivering exceptional customer service across phone, email, and written communication channels. Supporting customers with pre-stay and in-stay queries. Handling inbound enquiries including booking amendments, payments, and general service questions. Conducting outbound calls to support and assist customers. Explaining insurance cover options and handling objections confidently and professionally. Accurately recording customer interactions within internal systems. Working in line with FCA and company compliance standards. Identifying opportunities to improve processes and customer experience. Acting as a proud ambassador for the Sykes brand and values. What We’re Looking For Essential Skills & Experience Previous customer service experience. Excellent verbal and written communication skills. Confident handling objections and influencing customer decisions positively. Strong attention to detail and accuracy. Comfortable working in a regulated environment. Experience using CRM or contact centre systems. Ability to multitask and work efficiently across multiple systems. Desirable Experience within the travel or holiday industry. Experience working in a target-driven environment. About You We’re looking for someone who is: Passionate about delivering outstanding customer experiences. Empathetic, professional, and a great communicator. Resilient and positive in a busy environment. A collaborative team player. Adaptable and proactive with a growth mindset. Trustworthy and accountable in everything they do. At Sykes, we live by our four core values: ✨ One Business, One Team ✨ Keep it Simple ✨ Grow & Learn ✨ Sustainable Impact Why Join Us? We believe in rewarding our people with great benefits and a supportive culture, including: ✈️ 33 days holiday (including bank holidays) plus extra days with long service Your birthday off ✋ 2 volunteering days per year Pension scheme with employer contributions Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, friends & family ️ Exclusive wellbeing discounts and offers ❤️ Health cash plan & life assurance Training and development opportunities 24/7 mental health support ♂️ On-site gym and parking at our Chester HQ (close to the train station) Regular company events Diversity & Inclusion At Sykes Holiday Cottages, we value diversity and inclusion and encourage everyone to bring their authentic selves to work. If you require any adjustments during the recruitment process, our team will be happy to help.