Job Overview
We are seeking an experienced and dynamic Front of House Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in hospitality and restaurant management, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role is pivotal in ensuring a seamless dining experience for our guests while managing the front of house team effectively.
Responsibilities
* Supervise and lead the front of house team, ensuring high standards of service are maintained at all times.
* Oversee food preparation and presentation, ensuring adherence to food safety regulations and quality standards.
* Manage reservations, seating arrangements, and customer inquiries to enhance guest satisfaction.
* Collaborate with kitchen staff to ensure smooth communication between the front and back of house operations.
* Train and mentor new staff members in serving techniques, hospitality practices, and food safety protocols.
* Handle customer complaints and feedback professionally, striving to resolve issues promptly.
* Maintain cleanliness and organisation within the front of house area, ensuring compliance with health and safety regulations.
* Assist in menu planning and food production processes as required, leveraging culinary experience when necessary.
Experience
* Proven experience in a supervisory role within a restaurant or hospitality environment is essential.
* Strong culinary knowledge with experience in food preparation, cooking, and food safety practices.
* Demonstrated ability to manage a team effectively, fostering a positive work environment that encourages collaboration.
* Previous experience in barista roles or hotel settings is advantageous but not mandatory.
* Excellent communication skills with a focus on delivering exceptional customer service.
* A background in serving or kitchen operations will be beneficial for this role. If you are passionate about hospitality and possess the necessary skills to lead a team effectively while ensuring an exceptional guest experience, we invite you to apply for this exciting opportunity as our Front of House Manager.
Job Types: Full-time, Permanent
Pay: £14.40-£15.50 per hour
Expected hours: 37 – 42 per week
Benefits:
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person