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Member services manager (cowboys club: private members club)

Star (BS25 1)
ASM Global
Service manager
Posted: 4 September
Offer description

Overview

The Private Events Manager is based out of The Star/Cowboys Club in Frisco, TX and reports to the General Manager. It is a key leadership role, responsible for managing all aspects of the private events department. This individual will oversee event planning, execution, and post-event evaluations while leading a team to deliver exceptional experiences that align with the club’s culture and standards.

Legends is the official hospitality partner of Cowboys Club. The partnership includes overseeing the food and beverage program development and management for the Cowboys Club.


Responsibilities

* Serve as the primary contact for all private member events, overseeing the process from the initial inquiry to post-event feedback.
* Develop and implement a comprehensive strategy for private events, ensuring alignment with club culture and member expectations.
* Coordinate the scheduling and logistics of all private events to prevent conflicts with regular club operations.
* Oversee event design, setup, and execution, ensuring adherence to client specifications and club standards.
* Lead, train, and manage a team of event staff, providing guidance, mentorship, and performance feedback.
* Collaborate with the culinary and beverage teams to create customized menus that meet member preferences and dietary needs.
* Follow all standard operating procedures (SOPs) for the private events department, ensuring efficiency and consistency.
* Monitor events in real-time to ensure seamless execution and proactively address any issues.
* Analyze event performance data to identify trends, improve processes, and enhance member satisfaction.
* Other duties as assigned.


Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

* Excellent customer service
* Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
* Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
* Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
* Ability to work independently and/or in a team environment
* Strong verbal and written communication skills
* In-depth knowledge of event logistics, including setup, execution, and breakdown.
* Understanding of how to manage relationships with vendors.
* Knowledge of food and beverage pairings, dietary restrictions, and fine dining standards.
* Awareness of health, safety, and licensing regulations applicable to events.
* Knowledge of proper etiquette for high-end events and client interactions.
* Must have computer skills: Microsoft Word, Excel.


Required Qualifications

* Bachelor’s degree in Hospitality Management, Event Planning, or a related field, or equivalent professional experience.
* 3-5 years of experience in private events, catering, or hospitality management, preferably in a fine dining or luxury setting.
* Proven leadership experience, including team management and staff training.
* Proficient in Microsoft Office Suite (Word, Excel) and event management software.
* Food Handler’s and TABC required.
* Must be able to work extended hours due to business requirements including late nights, weekends and holidays.


Preferred Qualifications

* Bilingual in Spanish
* Experience in managing events at private clubs, luxury resorts, or similar venues.


Physical Requirements

* Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
* Ability to lift and/ or move up to 25 pounds
* Specific vision abilities required by this job include close vision and distance vision


Environmental Working Conditions

* The noise level in the work environment is usually moderate.


Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.


Working Conditions

Location: On Site

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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