Administrator - Rosebank Park, Harwich
£12.27 per hour; £19,141.20 per annum
30 hours per week; Permanent
Monday - Friday
Harwich, Essex
Ref: RB015
We are looking for an Administrator to work collaboratively alongside our Service Manager to help provide secretarial and administrative support to Rosebank Park in Harwich.
In this role, you will provide a friendly and helpful reception service to all visitors and callers to the service, including the provision of information and, where appropriate, the resolution of basic queries.
Key Responsibilities:
As part of this role, the Customer Resolutions Officer's key responsibilities include…
* Welcome visitors in a warm and professional manner, ensuring that they adhere to the scheme's health, safety and fire procedures.
* Answer the telephone in a friendly and professional manner, taking and forwarding messages as necessary.
* Provide administrative support to the service, dealing with general correspondence and maintaining accurate and up to date records.
* Prepare letters relating to rent arrears, credits, refunds, and end of tenancies.
* Create sign up of tenancy packs, including tenancy agreements, support and wellbeing contracts, core forms, census forms, and any other relevant paperwork.
* Receive, record and store monies received, and bank these weekly, including administering the Tenants Finance System.
Person Specification…
* 5 GCSEs A-C or equivalent including English and Maths.
* QCF Level 2 in Business Administration or equivalent or work towards
* Computer literate (all Microsoft Office applications including Word, Excel and Outlook)
Why Join Orwell?
As well as our inclusive culture and passion for our PACE values, we offer a broad range of benefits including:
* 22 days annual leave (pro rata) plus bank holidays
* Reward and recognition awards
* Cashback Health plan
* Access to Blue Light Card - membership fees apply
* Ongoing training and development & opportunities to progress in your role through the Orwell Academy
* Wellbeing programme
Interview Date: 19th September 2025
Before applying…
Orwell is committed to safeguarding and safer employment and the principles of empowerment.
Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).
The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there's a barrier to you applying for any of our roles, we'd like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk .
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