Overview
Pinnacle Group are looking for an experienced Property Manager to oversee the effective management of residential estates, ensuring high standards of service delivery and compliance. This is a key role responsible for ensuring Pinnacle's responsibilities as the managing agent are fulfilled, including supervising estate-based personnel, maintaining site safety and presentation, managing service charge budgets and responding to leaseholder enquiries in a timely and professional manner. The successful candidate will play a vital part in maintaining strong client relationships and ensuring the smooth running of estate operations.
Responsibilities
* Prepare and manage annual service charge budgets and reserve fund plans with clients
* Ensure timely creation, approval and distribution of annual service charge accounts
* Issue and collect service charges in line with lease terms and initiate recovery action when needed
* Monitor working capital, report fund status to clients and ensure management fees are invoiced and paid
* Obtain buildings insurance instructions, ensure adequate cover and manage claims and related repairs
* Conduct regular site inspections, report findings and arrange remedial works
* Maintain cyclical maintenance plans and instruct contractors for repairs, verifying work completion
* Approve contractor invoices and maintain accurate financial records
* Prepare estate review packs and updates for internal and client meetings
* Respond to leaseholder enquiries, issue communications and host estate meetings and events
* Arrange and attend AGMs when required, take minutes and follow up on agreed actions
* Arrange statutory health and safety inspections (e.g. lifts, fire, water systems) and ensure completion of remedial actions
* Coordinate major works in line with maintenance plans or incidents and manage Section 20 processes with third parties
* Supervise estate-based staff and ensure high standards of site presentation and service delivery
Qualifications
* The ideal candidate will have proven experience in property or block management, with strong financial acumen and excellent communication skills. They will be confident in leading cross-functional teams, managing service charge activities, coordinating maintenance and insurance works and engaging effectively with leaseholders and residents. A keen eye for detail and a results-oriented mindset are essential. A property management qualification and knowledge of health and safety legislation are highly advantageous.
* Experience in property or block management, including service charge and leaseholder engagement
* Strong financial acumen, with the ability to manage budgets, monitor working capital and oversee invoicing
* Excellent communication and interpersonal skills, both written and verbal
* Ability to lead and motivate cross-functional teams, including estate-based staff and contractors
* Attention to detail and a results-oriented mindset, ensuring high standards of service delivery
* Knowledge of health and safety legislation, including arranging statutory inspections and managing remedial actions
* Ability to manage major works and Section 20 processes, coordinating with clients and third parties
* Property management qualification, such as MTPI (desirable), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We\'re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Benefits
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Bonus
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