Job overview
To ensure all patients receive the relevant appointment in line with clinical recommendations, with particular attention to elective access for diagnostics, surveillance pathways, and high cancer risk pathways. The post holder is required to work on the diagnostics waiting list, in particular, follow-up procedures to ensure that patients are booked in a timely manner and based on their clinical priority. The post holder also is required to provide administrative support to the Endoscopy Clinical Leadership team on the implementation of JAG accreditation.
The post holder will work closely with administrative and clinical teams across the GEH Directorate and provide administrative support to the Team of Clinical Endoscopists to ensure the whole patient pathway is maintained. To assist the Data Validation Clerk to ensure that patient-level information is accurately recorded before being reported, by validating the information held on our electronic systems.
Main duties of the job
- Maintaining a registry of patients without an appointment, organised by procedure type, due date, and risk status (, surveillance, urgent suspected cancer).
- Informing the Consultant and Service Manager of any patients at significant risk due to delayed procedures or follow-up.
- Contacting patients identified as lost to follow-up via telephone or email to arrange appointments and understand reasons for missed procedures.
- Liaising with the Endoscopy clinical team to ensure all requests for follow-up appointments are actioned promptly.
- Escalating concerns if follow-up procedures are not performed within target timeframes (, within weeks for surveillance).
- Meeting regularly with the clinical team to review patient cohorts and ensure up-to-date tracking.
-Maintain and update required information as per JAG accreditation standards.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
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