Housekeeping Supervisor Full-time | 40 hours per week (Shift work including mornings, evenings, weekends & Bank Holidays. Duty Manager shifts on a rotational basis) Salary: £29,413 per annun (Possibility of live in accommodation for right candidate) About the Role Our client is seeking an experienced and motivated Housekeeping Supervisor to lead the Housekeeping operation across a club and Fitness Centre. This is a hands-on leadership role where you will inspire your team, uphold exceptional standards of cleanliness, and help deliver an outstanding experience for our Members and Guests. You will supervise and support a team of Housekeeping Assistants, organising daily operations, managing rotas, and ensuring all areas of the Club are maintained to the highest standard. Alongside day-to-day supervision, you will play a key role in training, development, and performance management, helping your team to grow and succeed. Your role: Deliver an exceptional experience for Members and Guests, promoting loyalty and repeat visits Supervise and manage the day-to-day Housekeeping operation with a strong focus on cleanliness, efficiency, and cost control Organise daily workloads, staff rotas, and departmental administration Conduct regular inspections of all Club areas, including the Fitness Centre, Clubhouse, Pavilion, bedrooms, offices, and public areas Work collaboratively with all departments to support a smooth operation and promote a strong One Team ethos Ensure all cleaning equipment is fit for purpose, well maintained, and used safely Train, coach, and develop Housekeeping Assistants, including on-the-job and new starter training Carry out probation reviews, one-to-ones, and performance reviews, recognising and rewarding excellent performance Maintain and implement Standard Operating Procedures (SOPs) and ensure training standards are met Resolve Member feedback and complaints positively and professionally, escalating where necessary Ensure compliance with Health & Safety, hygiene, and fire regulations, maintaining a safe environment for all Attend weekly Operations meetings and regular meetings with the Housekeeping Manager Cover Duty Manager shifts on a rotational basis Accurately report and log incidents or accidents using Alert65 Undertake any additional duties as requested by the Management Team About You Essential: Experience in a Housekeeping environment within hospitality, a private Members Club, or similar Passion for delivering exceptional customer service and maintaining high standards Strong people management skills with the ability to lead by example Excellent interpersonal and communication skills (written and verbal) Highly organised with strong time management and prioritisation skills Proactive problem-solver with the confidence to handle issues effectively Competent user of Microsoft Office or similar systemsDesirable: Experience using room booking or management systems (e.g. Roommaster) Previous line management experience, including rotas, reviews, and one-to-ones Experience in a supervisory or management roleBenefits In addition to a competitive salary and benefits package, you'll enjoy: 28 days holiday per year (pro rata) Pension scheme with automatic enrolment Life assurance scheme Hospitality Rewards - discounts across retail, leisure, dining & online Free gym and swim access at the Fitness Centre Employee Assistance Programme (EAP) and wellbeing support Meals and hot drinks while on duty Complimentary onsite parking Friends and family tickets for Henley Royal Regatta Staff socials and events Membership to the Institute of Hospitality (after successful probation) Staff accommodation available on request