Customer Service Administrator – Property Surveys
£13 per hour plus exciting and generous incentives for hitting targets!
Fully Remote
Self-Employed / Contract position
We are seeking a driven, organised and commercially minded individual to join our growing surveying practice.
This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector.
Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth.
Key Responsibilities
Enquiry Management and Sales Conversion:
* Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels).
* Professionally present and sell our services to secure bookings.
* Issue clear, accurate confirmation emails outlining scope, price and terms.
* Ensure signed terms and payments are received promptly.
Sales Progression and Administration:
* Monitor each instruction through to completion.
* Maintain accurate CRM records.
* Ensure correct email sequencing and documentation compliance.
Surveyor Diary Management and Logistics:
* Coordinate property access with vendors and selling agents.
* Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day.
* Apply logical route planning and geographic awareness to maximise productivity.
* Reconfirm all appointments 24 hours in advance.
Post-Survey Follow-Up:
* Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours.
* Maintain high standards of communication and professionalism.
Business Development:
* Build and maintain relationships with local estate agents.
* Secure direct instructions from agents and their clients.
* Support management in developing repeat referral streams.
Candidate Profile
We are looking for someone who:
* Preferably has experience in property, residential sales, or homebuyer surveys.
* Is commercially aware and confident in selling professional services.
* Has strong organisational and logistical planning skills.
* Is personable, articulate and detail focused.
* Has a positive, proactive “can-do” mindset.
* Is ambitious and motivated to help build a growing business.
* Is comfortable working closely with management and contributing ideas.
Reward and Progression
We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to:
* Maintaining full Surveyor diaries.
* Securing repeat business from agents.
* Meeting agreed monthly job and revenue targets.
This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business