Role: Senior Claims Handler
Location: Liverpool or Sevenoaks with hybrid working
Salary: Between £27,651 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly
Job Type: Full Time, Permanent
Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week
We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.
What you will be doing:
1. Validate all claims for indemnity and fraud.
2. Assess liability including communication of our decision.
3. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
4. Accurate quantum assessment of claims presented using the relevant tools available to assist.
5. Identify cases where intervening on vehicle losses will reduce our overall expos...