Overview
Sales Ambassador - Marc Jacobs, Bicester at Marc Jacobs
Objective of the role
As a Sales Ambassador in our Bicester Village store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Main Responsibilities
* Brand Ambassador: Excite and install passion for the brand; embody the brand image for customers and the store team and have a strong understanding of the brand DNA; lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.
* General Store VM / Client Management: Reflect the visual merchandising guidelines promoting the brand image; enhance customer service standards in store to ensure the best client journey.
* Sales / Business Monitoring: Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand; build and maintain a relationship with them; introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets; process the sale in a confident and professional manner; gather the client’s CRM details to enlarge your client book; drive your product knowledge by keeping up to date with fashion trends; update yourself on all product lines through research; ensure all Company policies and procedures are attended; support control and management of stock.
Profile / Qualifications
* A minimum of 2 years’ experience in sales in a luxury, high fashion environment
* Experience in selling RTW / LG
* Passion for fashion and sales
* A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
* Excellent personal presentation – a Marc Jacobs Brand Ambassador
* Understanding of Retail KPIs
* A fluent level in English is essential and additional languages are an advantage
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Industries: Retail Apparel and Fashion
Location: Bicester, England, United Kingdom
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