The Vacancy
Here at Wates we have an opportunity for an experienced Resident Liaison Officer to join our established team on a FIXED TERM BASIS FOR 12 MONTHS.
The role itself sits within our Planned Maintenance division within our property services team whereby you will be working alongside one of our existing social housing providers.
Ideally we are looking for someone located central to the patch which is Birmingham, Coventry, Leicester, Wolverhampton, Walsall and Staffs.
Key Accountabilities will include:
1. Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.
2. The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.
3. Clear, proactive communication and meticulous planning will ensure scheduled access to residents’ homes, building trust and delivering a seamless, customer-centric experience during the works.
4. Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
5. Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
6. Manage the Tenant’s Complaints procedures as a point of escalation....