Intercity is searching for a Service Delivery Manager in Birmingham. The ideal candidate will manage customer relationships, oversee service performance, and ensure that ITIL standards are upheld. This is a hands-on role vital for delivering quality services to our portfolio of Communications and Managed Services customers.
Key responsibilities include leading service reviews, managing SLAs, and supporting commercial conversations. The position offers attractive benefits such as 33 days holiday, annual pay reviews, and a company pension.
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