We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer opportunities for Fleet Planners to join our growing Commercial division.
You'll take ownership of significant client accounts, ensuring their fleets run smoothly and legally by meticulously planning maintenance schedules, all while keeping compliance at the forefront with DVSA and UK law.
Your role will ensure our clients' operations flow seamlessly, even when their vehicles need attention. This role is a stepping stone to mastering the details of commercial vehicles and compliance, building your planning skills within a team that offers clear paths for progression.
To succeed in this role, it is essential that you have a strong administrative and customer service background, any Fleet Management, HGV/LCV industry knowledge would certainly be advantageous (but this can all be trained). You will be someone who can self-manage and who thrives under pressure, exceptional teamwork abilities, and a commitment to delivering exceptional customer service. You need to have strong communication skills, a keen eye for detail, and proficiency in IT, especially Excel, and excellent organisational skills.
So, what will you be doing?
* Guarantee smooth communication throughout the event planning and execution phases, surpassing expectations.
* Adhere to each customer's individual service agreement with precision to create customised vehicle compliance events.
* Ensuring each appointment has been completed, maintain schedules, and meet deadlines consistently.
* Keep customers informed proactively and address any outstanding matters promptly.
* Efficiently coordinate post-event vehicle repairs with the Fleet Team.
* Promptly gather and distribute event documentation, ensuring accurate record-keeping.
* Offer informative reports to stakeholders and propose enhancements.
* Work with teammates to optimise processes and communication.
* Handle customer inquiries, elevate issues for resolution when needed.
What You'll Bring
* Fleet Compliance knowledge (CPC desirable but not essential)
* A passion for delivering great customer service,
* The ability to think on your feet and problem solve
* Highly organised, with strong attention to detail and the ability to work at pace.
* Naturally take ownership of work
The good stuff…benefits!
* Salary £26,728
* Agile working / Hybrid working after successful probation period.
* 24 days holiday, which increases with length of employment
* Your birthday off!
* A great pension contribution by Zenith (6.25%)
* Life Cover (4x salary)
* Access to our own Zenith GP – on site and virtual for self and immediate family
* Zenith AA breakdown cover
* Excellent referral scheme if you recommend a friend to us
* Sports and Social club - Company/Team activities
* Free parking
* Onsite bistro
* Equality, Diversity & Inclusion networks
* Perks at Work – save money on everyday essentials with access to shopping discounts
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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