Application Support Engineer, Central London
An exciting Application Support Engineer role with a competitive salary plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office.
Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within our IT Development function to keep our business-critical applications running smoothly. Euro Car Parks is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.
Main Responsibilities
As an Application Support Engineer you will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing and resolving issues and partnering with our development team to turn recurring problems into permanent fixes.
The role blends first-line user administration (account management, permissions and onboarding across the applications we support) with deeper second-line investigation, and genuine exposure to third-line work for the right candidate.
Your responsibilities will include:
Triaging, prioritising and resolving incidents, service requests and production signals across our application portfolio
Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required
Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement
Creating, amending and removing user access and permissions across the applications we support
Investigating and root-causing complex, cross-system issues spanning our Azure services, databases, messaging layer, reporting platforms and third-party integrations
Monitoring production health and acting proactively on the signals it produces
Escalating defects to our IT Development team with high-quality, evidence-led reproduction steps and supporting material
Authoring and maintaining runbooks, knowledge base articles and known-error records in Confluence
Coordinating with other technical teams to support rollouts and system updates
Creating and executing reports and data analyses to support business decision making
Challenging current processes to enhance efficiency and remove waste
Assisting the Application Support Manager with day-to-day support activities and suggesting refinements to policies and procedures as well as preparing root cause analysis reports on major issues for relevant stakeholders within the business.
Analysing trends across incidents and alerts to reduce avoidable downtime
Essential Skills & Experience
3+ years of application support experience in a production SaaS or distributed-systems environment, covering both first-line access and permissions work and second-line application troubleshooting, with clear evidence of stretching into deeper investigative work
Demonstrable cross-system investigation experience tracing issues across multiple systems and technologies (application logs, databases, messaging platforms, external integrations) rather than through a single tool
Strong working knowledge of Microsoft Azure, including Portal fluency, Application Insights / KQL, Log Analytics, Azure Functions, Storage and Key Vault
Practical experience of event-driven messaging platforms (Azure Service Bus or equivalent) producer/consumer patterns, dead-letter handling and message-based troubleshooting
Strong T-SQL skills including complex joins, execution plans, and reading and understanding stored procedures, as part of a broader investigative toolkit rather than the whole of the role
Read-level working knowledge of C#/.NET able to read a codebase well enough to understand application behaviour and raise precise defect tickets
ITIL discipline and confident day-to-day operation of an ITSM platform, with JIRA Service Management experience strongly preferred
Proficient troubleshooting and debugging skills underpinned by a proactive, evidence-led mindset
Excellent written and verbal English, with professional stakeholder communication at multiple levels of seniority
Desirable skills
Working knowledge of Elasticsearch, Kibana and the ELK stack, ideally including cluster administration
PowerShell scripting and/or Azure CLI / Az modules
Familiarity with Power BI troubleshooting gateway, refresh and dataset permissions and/or SSRS administration
Experience with Azure DevOps, including pipelines, release definitions and variable groups
Familiarity with Infrastructure-as-Code tools such as Terraform (reading-comprehension level)
Awareness of CI/CD pipelines and DevOps practices and technologies
Experience supporting high-volume transactional reconciliation in any sector
Experience with third-party case-management platforms or similar workflow-heavy business systems
Familiarity with integration patterns across REST APIs, SFTP, webhooks and messaging
Ability to propose and implement minor code fixes in collaboration with developers
Mobile application triage awareness
Interested?
If you feel you have the skills and qualities to undertake this role, please click apply.
We are an equal opportunities employer.
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