Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week To be confirmed Total hours per week: 40 Expected duration 18 Months Possible start date 02 Sep 2024 Date posted 19 Mar 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000238932 Positions 1 available What you will do in your working day The role of a Customer Experience Specialist Service Advisor Apprentice expert: · Understanding your customers and the business · Developing knowledge of relevant regulations and legislation · Using appropriate resources and technology to meet the needs of customers · Keeping up to date with the most recent product information · Resolving challenges · Understanding the extended customer journey · Understanding how to apply different skills and behaviours in various different situations · Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture · Apply knowledge and skills to find solutions to complex challenges · Analyse service levels and develop options for improvement The training you will be getting Working towards a level 3 apprenticeship as a Customer Service Specialist Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations. Apprentices will also study Functional Skills in English and maths if required. Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme. What to expect at the end of your apprenticeship Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are: · Customer Support Executive · Front of House – Brand Representative · Customer Service expert leading to after sales, service advisor or parts advisor Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Creative, Non judgemental, Patience Qualifications GCSE or equivalent English (Grade 4/C) Desired GCSE or equivalent Maths (Grade 4/C) Desired Things to consider Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.