Temporary Operational Support Officer - HMCTS (St Albans Crown Court)
Location: St Albans Crown Court
Contract: Full-time, Temporary (6 months, likely to extend)
Pay: £13.25 per hour (includes pension & holiday pay)
Hours: Monday to Friday, 9:00am - 5:00pm (37 hours/week)
Agency: Brook Street, on behalf of HM Courts & Tribunals Service (HMCTS)
Role Overview
We are recruiting a Temporary Operational Support Officer to support the smooth operation of court hearings at St Albans Crown Court. This front‑line role involves courtroom preparation, assisting judges and legal professionals, and providing administrative support.
Key Responsibilities
* Prepare and maintain courtrooms for hearings
* Assist judges and court staff, in person and via Microsoft Teams
* Swear in witnesses and track attendance and supervise jury deliberations when required
* Manage documents: scanning, uploading, photocopying
* Handle scheduling, liaise with parties, and serve legal documents
* Process payments and warrants (including chip & pin use)
* Ensure professional standards of conduct and presentation
* Support with admin duties in the listings team
Requirements and skills
* Good communication and customer service skills – experience working in a customer service is required
* Professional to all court users with good timekeeping
* Confidence to speak in court publicly
* Comfortable handling sensitive or distressing criminal case material
* Calm, polite, and professional under pressure
* Admin experience
* Confident with Microsoft Office
* Ability to work independently and as part of a team
Important
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
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