ASTM International is an international standards organization that develops and publishes voluntary consensus technical standards for a wide range of materials, products, systems, and services. Approximately 12,575 ASTM voluntary consensus standards operate globally. Defined and set by ASTM, these standards improve the lives of millions every day. Combined with our innovative business services, they enhance performance and help people around the world have confidence in the things they buy and use. The organization's headquarters is in West Conshohocken, Pennsylvania, about 5 mi (8.0 km) northwest of Philadelphia. Founded in 1898 as the American Section of the International Association for Testing Materials, ASTM International predates other standards organizations such as the BSI (1901), IEC (1906), DIN (1917), ANSI (1918), AFNOR (1926), and ISO (1947).
ASTM provides an excellent compensation and benefits package including:
• Undergraduate and Graduate Tuition Reimbursement
• Comprehensive medical, dental, vision, life and disability insurance
• Paid holidays, vacation and sick leave
• 403(b) plan with company match
• 100% company-funded defined benefits pension plan
SUMMARY OF POSITION
Responsible for the annual renewal of Compass subscription accounts that are not managed by ASTM Account Managers. The Subscription Renewal Manager will be responsible for providing timely renewal information to clients ahead of the end date of their Compass subscription. Information to be provided includes subscription usage details, denied content reports, content analysis, and other reports upon request. In addition to renewing annual subscriptions, the position will provide information on value added services and content to account base.
• Renewal of existing Compass licenses
• Evaluate usage data in managed accounts
• Provide timely renewal details ahead of subscription end date
• Identifying cross-sell opportunities
• Provide customer feedback to Sales, Product Management, IT and Development teams to assist in the development of existing and new electronic services
• Respond to any client queries relating to content or use of the applications
• Act as a liaison between the clients and ASTM International
• Assist Sales Management with all other related duties as assigned.
GENERAL REQUIREMENTS:
• Bachelor’s Degree preferred
• A demonstrated track record of extraordinary performance and commitment in sales or customer service role
• Excellent professional image
• Demonstrated ability in B2B sales training and/or customer service at the Executive or Director level of organizations of all sizes – including Fortune 500 companies
• Excellent written and oral communication skills
• Strong ability to deliver PowerPoint, virtual and live demo presentations to groups of all sizes
• Good analytical and problem-solving skills
• Experience maintaining strong, long-term customer relationships with significant add-on/repeat business
• Self-starter -- demonstrated ability to work productively with minimal supervision
• Demonstrated experience with CRM systems and issues
• Experience with business systems such as Oracle
Please Note: This role can be filled as an employee for candidates who reside in and are authorized to work in the United Kingdom. We are also open to candidates across the broader EMEA region; however, those engagements would be structured as contractor relationships.
This job description is not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description.
ASTM International is an Equal Opportunity / Affirmative Action Employer Minorities/Females/Disabled/Veterans.