Account Manager
Location
: Remote with access to either St Albans, Newbury or Liverpool
The Resourcing Team is working as the recruitment partner to an e-learning business that has built award-winning training and development programmes for education, creating connected communities where everyone thrives.
With over 30 years of experience, they have developed high-quality training and online learning, designed by the sector, for the sector.
Great education starts with the well-being of every student. Their online courses and interactive programmes are crafted by experts who truly understand the education sector. By blending professional know-how with lived experience, their training tackles the real challenges that the education sector faces every day.
Purpose
We are looking to recruit into their enthusiastic and highly experienced Customer Engagement team to develop new and existing relationships with different types of education bodies, including Local Authorities, Schools and Virtual Schools.
You will ideally have experience in education, combined with business development, sales or relationship management. With a good understanding of the education sector.
You will identify and secure new customer relationships with varied educational settings and provide an exceptional customer experience to new and existing customers. The role will involve identifying and winning new business and some management of existing relationships. The role is apportioned to new business development and existing customer development.
Main Duties:
* Build new customer relationships with Local Authorities, Virtual Schools and schools in assigned territories.
* Outreach through telephone, email, teams' meetings and attending events, where needed, to generate new leads and opportunities with our target education customers and prospects.
* Develop strong relationships built on exceptional sector and product knowledge, trust and a passion for creating training and development solutions to meet customer needs.
* Make welcome calls, follow-up calls to leads, and enquiries.
* Deliver demos to prospective, new and existing customers to guide them through the use and management of our courses and learning platform that helps to support their learners.
* Undertaking research and supporting the team to gain customer/market insight.
* Exceptional customer service and communication skills, enthusiastic and passionate about learning and development in education.
* Managing a portfolio of existing customer contracts, ensuring they receive the highest quality service, enabling continued growth and satisfaction levels.
To learn more about this opportunity, please click "apply now" with a copy of your CV, or get in touch with Thomas at The Resourcing Team