We are hiring!
Circet UK are looking for a Capacity Planning Manager
Working with Circet
Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.
Responsibilities include but are not limited to:
• To own and deliver the KPIs of the Capacity Team – which map to the client SLAs and to the profit targets of In Home.
• Planning the resourcing levels to meet forecast.
• Liaising with key stakeholders including recruitment, training, fleet and field operations to meet target.
• Plan resources and skills in advance and work with recruitment and training to meet client forecast.
• Understand the SLAs per client and plan in advance and work daily to meet these.
• Developing the capacity team to ensure a consistent approach.
• Work with field operations to flex resources at a territory level to meet demand and control costs
• Adopt effective strategies to cover absence within the engineer pool to minimise missed appointments
Knowledge & Skills Requirements:
• Good understanding of how the optimiser works and what levers can be pulled to affect the result positively towards targets.
• Manage the holiday calendar for engineers.
• Work on a programme of development to continually tweak settings for maximum benefit.
• Develop the capacity planning team to be multi-skilled and to understand tasks to be prioritised.
• Provide analytical insight to company KPI’s and measures
• Create and maintain reports and dashboards where necessary to support dissemination of information to all business stakeholders
• Understand client changing requirements and impact on capacity planning.
Why work in Circet?
• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.
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