Job Summary
Imagine working in a team of dedicated and friendly HR Advisors where we all share the same values and passion for delivering an outstanding service through collaborative working with NNUH's managers. We're seeking an exceptional and experienced HR Professional to join us and it's an exciting opportunity for the right person! The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), provides an HR advisory service to line managers across a full spectrum of HR and employment matters across the hospital. We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.
Main duties of the job
The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff. You can expect to be managing a caseload of employee relations cases, primarily focusing on attendance management and probationary support. You will be highly professional, a confident communicator with excellent interpersonal and problem‑solving skills. Ideally you will have experience working in a contact centre environment as you will be expected to have the ability to autonomously deliver positive outcomes and prioritise competing demands with a complex and challenging workload. You will play a key role in championing the NNUH People Promise and our PRIDE values. Whilst this role can be worked on a hybrid basis, there is an expectation that the team attend work at the HR Operations office in the Norwich city centre, and applicants must be available to attend the main hospital site at short notice (sometimes within the same working day). Please only apply if you are able to attend in Norwich or across Norfolk at short notice. Previous applicants need not apply. The personal statement should reflect your experience and motivation in your own words. We will not accept AI generated personal statements which do not accurately reflect an individual's experience or talent. Interviews will be held onsite on 03 and 04 December 2025.
About Us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24‑hours confidential counselling support
* On‑site Nursery
* On‑site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details
Date posted 14 November 2025
Pay scheme Agenda for change
Band Band 5
Salary £31,049 to £37,796 a year per annum
Contract Permanent
Working pattern Full-time, Flexible working, Home or remote working
Reference number 234-24-K3276-A
Job locations 20 Rouen Road, Norwich, NR1 1QQ
Job Description
Responsibilities
* Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
* Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
* Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
* Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
* Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.
Person Specification
* Qualifications: CIPD qualification level 5 or equivalent demonstrable experience.
* Experience: Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.
* Skills: Evidence of use of initiative and problem solving; demonstrable knowledge of UK Employment law and its application in the workplace.
* Essential attributes: Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence; demonstrates understanding and commitment to Equality, Diversity and Inclusion.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details: Norfolk and Norwich University Hospital, 20 Rouen Road, Norwich, NR1 1QQ, https://teamnnuh.co.uk/
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