The Whitchurch Clinic is a well-established chiropractic and multidisciplinary healthcare clinic in Cardiff, offering a wide range of services including chiropractic care, physiotherapy, massage therapy, podiatry, and more. We pride ourselves on providing professional, compassionate care in a warm and welcoming environment. As our practice grows, we’re looking for a detail-oriented and personable Receptionist & Invoice Clerk to join our friendly team. This role combines front-of-house reception duties with financial administration and invoicing tasks, helping to ensure the smooth and efficient running of our clinic. The Role As front of house this is a vital position provides essential support to both our patients and practitioners while managing key administrative and invoicing responsibilities. Main Responsibilities: Reception & Administration - Greet and assist patients, providing a welcoming and professional first impression - Manage appointments, phone calls, emails, and online enquiries - Support practitioners with scheduling and patient coordination - Maintain accurate patient records and ensure confidentiality - Help with general administrative duties to keep the clinic running smoothly Invoicing & Financial Admin - End-of-month organise and send our monthly invoices for therapy room hire - Track & chase outstanding balances - Manage insurance invoicing/billing - Liaise with the management team to ensure accurate financial reporting - Check staff time sheets for payroll About You We’re looking for an organised, reliable, and friendly team player who enjoys working in a people-focused environment. Essential Skills & Qualities: - Excellent communication and customer service skills - Strong organisational and multitasking abilities - Accuracy and attention to detail in financial or administrative work - Competent in using computer systems and Microsoft Office - Professional, approachable, and calm under pressure Desirable: - Previous experience in a healthcare or clinic setting - Experience handling invoices, payments, or bookkeeping tasks What We Offer: - A supportive and friendly team environment - Training and professional development opportunities - Staff discounts on some clinic services - A meaningful role within a growing healthcare practice How to Apply If you’re a dependable, detail-focused individual with great people skills, we’d love to hear from you! Please email your CV and a short cover letter with the subject line Receptionist & Invoice Clerk Application, FAO Andrea Howell