Customer Service Advisor
Preston
UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston.
This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships.
Working Hours & Shift Pattern
Regular shifts: Wednesday-Sunday or Saturday-Wednesday
Weekdays (office): 9:00 am - 5:00 pm
Weekends: 8:30 am - 4:30 pmTraining:
First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office
After 2 months: 3 days in the office + weekend shifts from home
Shadowing: First month of remote shifts will be shadowed by trained team member
Month 4 onwards: 3 days office + 2 weekend shifts from home
Salary + benefits
Salary: £25,000 per year
Hybrid working available after successful onboarding
Comprehensive induction, coaching, and personal development plan
Regular team socials within a supportive, collaborative environment
Clear progression opportunities - structured career path to senior roles within 12-36 monthsKey Responsibilities
Handle inbound and outbound customer calls
Process bookings via phone, email, and online platforms
You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound)
Manage customer accounts and input data onto the bespoke online platform
About You
Excellent communication and listening skills with a strong customer-first approach
Proactive, adaptable, and resilient, with strong attention to detail
Confident with IT systems
Positive, common-sense approach and ability to work well in a team environmentWhy Apply?
This role offers the chance to gain valuable experience in international logistics and customer service.
To apply, please send your CV
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Job Types: Full-time, Permanent
Work Location: In person