Delivering tailored onboarding and product training sessions.
Supporting clients day-to-day, answering questions and resolving issues efficiently.
Monitoring account health and proactively addressing risks or opportunities.
Driving renewals and identifying ways to grow accounts through expanded use of the platform.
Sharing customer feedback internally to help inform product and service improvements.
Attending key client meetings and relevant industry events, as needed.
What We're Looking For
1. 2+ years of experience in a Client Success, Account Management, or similar customer-facing role — ideally within SaaS or tech.
2. Strong communication and relationship-building skills.
3. Confidence in handling both operational support and strategic conversations.
4. A love of solving problems and helping others succeed.
5. Comfort working with data or analytics-based tools — and explaining insights in a clear, helpful way.
6. Familiarity with CRM platforms like Salesforce or similar.
7. Fluent English (spoken and written); other languages are a plus.
8. Bonus points for experience in industries like research, insights, or automotive — but not essential.
What You'll Get
1. A hybrid working setup with flexibility (Essex area office preferred).
2. Competitive salary with annual performance-based bonus.
3. Company pension scheme.
4. A collaborative, forward-thinking environment where your input matters.
5. The chance to work with global brands and cutting-edge SaaS solutions.
If you're driven by customer success, excited by technology, and ready to make a real impact — we'd love to hear from you.
Apply now and help shape the future of client success in a fast-growing SaaS company.
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