Working collaboratively with the Change Analyst, you will be looking for common patterns and questions—performing root cause analysis to understand why and find solutions to remove the issues. You will undertake configuration and data changes to applications to support BAU and project-based activities, and assist in creating training materials to aid project delivery or issue resolution.
If you're passionate about driving change and eager to work in a forward-thinking environment, you could be the perfect fit. Here's what we're looking for:
* Experience of change management, including triaging and managing customer requests, customer communication, and creating support or training documentation
* Experience with software systems and how they enable change through the software lifecycle
* Experience working on multiple workstreams
* Strong analytical skills combined with an understanding of software development processes
* Excellent time management, organizational, and problem-solving skills, with the ability to meet deadlines and targets
We're more than an adventure group, education organization, or travel business. PGL Beyond is a network of leading educational travel brands with a shared mission to enrich the lives of young people. One of these brands, NST Travel, creates educational trips and unforgettable experiences that inspire young minds to explore, learn, and grow. Will you join us?
Make a difference as an Analyst - Business Systems. PGL Beyond, a group of dynamic companies within the travel industry, is on a mission to enrich young people's lives through unforgettable experiences. We are seeking a Business Systems Analyst to help design, analyze, and support impactful business system solutions.
At PGL Beyond, we value creating a work environment that fosters growth and innovation. You'll have opportunities to expand your skills and work on meaningful change.
We prioritize your professional development with tailored career growth opportunities, mentorship, and ongoing training. PGL is committed to inclusivity—regardless of background, ethnicity, age, neurodivergence, or other factors—it's a place to be yourself, realize your potential, and celebrate your uniqueness.
Benefits include:
* Happy holidays—25 days annual leave, accruing up to 30 days plus bank holidays. An extra day off for your birthday and options to purchase additional leave!
* Paid time off for volunteering
* Family-friendly policies and a contributory pension
* 24/7 access to our Wellbeing Hub and Employee Assistance Program
* Financial wellbeing support through our platform
* Savings and discounts at high street retailers
* PGL discounted holidays and 20% off in our on-site shops
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