Portfolio Solutions Claims Manager
The Portfolio Solutions Claims Manager will proactively oversee all claims arising from the global Portfolio Solutions division, which includes a diverse range of multi‑class facilities written via Lloyd’s and non‑Lloyd’s platforms. The postholder will be responsible for the accurate and fair evaluation of claims and will play a key role in supporting the commercial performance of the Portfolio Solutions division.
The role will work closely with underwriters to analyse claims data and trends, design and implement operational processes for onboarding new facilities, optimise the efficiency of existing facility workflows, and act as the principal claims liaison for strategic broker partners. While initially a non‑management position, it is envisaged that the position will grow to include line‑management responsibility within the first year, supporting the development of a high‑performing claims capability within the Portfolio Solutions division.
Responsibilities
Portfolio Management
* Manage all aspects of the Portfolio Solutions claims portfolio, ensuring accurate assessment and fair settlement of claims in a timely manner.
* Monitor portfolio performance and provide feedback to underwriting and claims management on emerging claims themes, trends and operational challenges.
Operational Process Design & Optimisation
* Design and implement operational claims workflows for new facilities.
* Continually review and optimise claims processes for existing facilities.
* Leverage technology and automation tools, including AI where appropriate, to help improve the efficiency of claims handling.
Broker & Stakeholder Engagement
* Act as the principal claims contact for key Portfolio Solutions brokers.
* Maintain strong relationships with underwriters, actuaries, risk, legal, finance and delegated authority teams.
Governance, Compliance & Reporting
* Ensure all claims activities adhere to internal policies, Lloyd’s standards and other regulatory requirements.
* Provide advisory input into regulatory reporting for Portfolio Solutions.
* Support MI, reporting cycles and internal claims forums.
Skills
* Experience of working within the London market or commercial (re)insurance environment preferred; experience within claims advantageous but not essential.
* Excellent communication and stakeholder‑engagement skills.
* Strong organisational skills, initiative and resilience.
* Strong commitment to customer service and continuous improvement.
* Strong analytical capability with ability to interpret data.
* Proficiency in Microsoft Office and interest in AI and process optimisation.
* Demonstrable potential for people management.
Competencies
* Accountability and Proactivity: Take ownership for outcomes and proactively address challenges and opportunities.
* Resilience: Cope with setbacks, maintaining performance under pressure.
* Inclusivity: Foster a culture where diverse perspectives are valued.
* Teamwork: Work effectively across teams to achieve shared goals.
* Continuous Improvement and Change: Promote innovation and seek enhancements in efficiency, quality and consistency.
Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
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