Admin Manager
Admin and Secretarial Ashford, Kent £28000 - £29000 per annum Permanent
Job Title: Admin Manager
Location: Ashford
Salary: Starting salary £28,000 - £29,000 per annum (dependent on experience, this will be reviewed again after probationary period)
Hours: Monday to Friday 08:30 - 17:30 (Office based with some flexibility to work from home)
Job overview: We are looking for an experienced Admin Manager to lead and develop a team of Customer Service Advisors. The successful candidate will be responsible for day to day team management, workload distribution, performance monitoring, and ensuring service levels are consistently met.
Duties include:
* Lead a team of Customer Service Advisors, providing regular check-ins, motivation and coaching.
* Allocate and balance workloads across the team to maintain efficiency and meet demand.
* Monitor service levels and KPIs, identify gaps and implement actions to meet targets and SLAs.
* Conduct one-to-ones, performance reviews and deliver regular feedback and development plans.
* Manage shift rotas, cover planning and resource forecasting to ensure continuous service delivery.
* Handle escalations and complex enquiries, supporting advisors where needed.
* Liaise with other teams to ensure smooth handovers and consistent customer experience.
Skills/experience required:
* Previous experience supervising/managing a team in an office setting is essential
* Strong communication skills
* Previous experience in diary management and scheduling would also be preferred.
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