Requirements
* 6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods
* Demonstrated experience in designing and leading large-scale quantitative surveys across large samples
* Hands‑on experience with information architecture methods, including tree testing and card sorting
* Strong experience with moderated and unmoderated usability testing in an Agile delivery environment
* Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures
* Ability to synthesise quantitative and qualitative findings into clear, actionable insights that influence product and design decisions at scale
* (Desirable) Experience with platforms like UserZoom, Maze or Optimal Workshop
* (Desirable) Familiarity with advanced quantitative analysis or a strong background in statistics
* (Desirable) Knowledge of product market fit, KANO, or other feature prioritisation methods or frameworks
What the job involves
* We need a Contractor to join us as a UX Researcher to support a global strategic project with a focus on mixed quantitative and qualitative research methods, particularly strong quantitative skills
* Hands‑on UX Research Projects (70% Capacity)
* Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys
* Design and run research studies to support feature prioritisation frameworks across multiple markets
* Support additional strategic, foundational projects as the program(s) evolve
* Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams
* Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions
* Research Process and Standards (20% Capacity)
* Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high‑quality research
* Partner with designers to support and enable design‑led research, providing guidance on methods, study design and interpretation of results
* Ensure alignment with UX metrics, frameworks, and organisational standards
* Research Operations (10% Capacity)
* Support the development of a research repository and UX research backlog
* Ensure research tools are being used within budget constraints
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