Facilities Helpdesk Co-ordinator
Salary: £32,000 - £33,000
Hours: Mon to Fri hours (phone number removed)pm or 8.00- 4.30pm
Location: Welwyn Garden City
What to know about this employer:
A well-established, family-orientated business with a proud reputation and multiple national contracts, offering stability, support and a genuinely people-focused culture.
An exciting period of growth is creating new opportunities to join a forward-thinking team where you can develop, contribute and be part of their continued nationwide success
Purpose of the role:
The purpose of this role is to manage and process all incoming job requests across multiple channels, coordinating planned and reactive work with internal teams and suppliers while keeping stakeholders updated and ensuring accurate reporting and system administration.
Responsibilities:
Supporting Contracts manager with a Key Account
Identify the spec of the contractual agreement, meeting all the committed SLA’s
Logging calls and emails using internal systems and client portals, receiving incoming calls and make outgoing phone calls, liaising with clients to give updates on outstanding jobs.
Allocating remedial quoted works to subcontractors and ensuring the work is planned within the clients SLA and that Risk Assessments are received
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system.
Raising purchase orders for approved quotes.
Ensuring all relevant documentation/paperwork is attached to the helpdesk for auditing
Escalate any issues to the necessary internal personnel
Ensuring all Risk Assessments are produced where necessary
Daily monitoring of all outstanding and overdue helpdesks and remedial quoted jobs, escalating as necessary
Attributes:
Experience within a similar customer focused reactive facilities/maintenance environment
Confidence to manage all tasks to achieve SLA timescales
Demonstrate the ability to work under pressure in a fast paced environment
Experience of arranging and scheduling contractors
Demonstrate a proven track record in delivering excellent customer service within an administration environment
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