About us: We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on! Position: Business Support Coordinator Location: Head Office, Lisburn Job Type: Full time, 37.5 hours Monday - Friday. Salary: £35,000.00 per annum. Benefits: 28 days annual leave increasing with length of service 4 public holidays, medical cash-back programme, staff discounts and more! Key Responsibilities: • Analyse commercial proposals and complete profitability checks • Costing preparation and review • First point of contact for pricing queries • Analyse contractual agreements and quotes ensuring company policy on profitability is adhered to • Assist Manager with analysis on any price amendments or changes and inform those responsible of findings • Assist Manager with implementing and maintaining operational pricing including equipment pricing, and promotions and on 3rd party systems where applicable • Assist Manager with maintaining and issuing new price lists/matrices and sales tools • Assist in month end processes and calculation of customer rebates • Prepare and communicate analysis and findings across all levels of the organisation • Analyse main business KPI reports for anomalies and investigate • Work on Analysis and Reporting projects • Work with management team to ensure accurate relevant reports are developed to meet business requirements • Logging all Contracts and setting up new customers, including database maintenance • Proactive Customer Monitoring • Liaise with internal Sales teams • Handle large volume of internal emails Detail: Contracts • Correctly record all key details as required • Ensure that the overall standard of documentation received from Field Sales adheres to the Company standards and policies •Gain authorisation on all agreed contracts via the Commercial Department Customer Database Pricing and Administration: • Assisting with implementation and monitoring of price increases • Support Sales teams with analysis, quotes and pricing to ensure profitability for the company Analysis: • Analyse commercial requests and quotes ensuring Company Policy on profitability is adhered to. This includes enforcing the commercial authorisation process. •Proactively analysing the business and present data to assist Managers to develop their business sector. • Carry out analysis on any price amendments or changes and inform those responsible of findings • Analyse business processes and look for ways to improve •Ad-hoc project work Maintenance • Responsible for the logging of contracts, adding contract notes to customer records • Ensure all Master Data is correct and as per the customers’ requirements Invoicing/Crediting Person Specification Education / Qualifications / Training: • Educated to degree level or equivalent in maths or relevant business subject Experience: Essential • Relevant experience gained in a commercial, fast-paced office environment Skills / Knowledge: Essential: • Competent in all Microsoft Office packages, specifically Outlook, Excel and Word • Excellent communication skills for presentation of information both verbally and in written format to all levels • Able to use own initiative to plan workload • Organised, methodical and logical approach to routine Personal Attributes: • Attention to detail to evidence accuracy in all work produced and complete/follow through on all tasks • Good team player • Highly analytical and numerate • Works well under pressure • Hands on and a proactive attitude Desirable: • Knowledge of and experience in using D365 Personal Attributes: • Highly proactive • Develops strong and influential business relationships • Assertive • Has own initiative to complete tasks • Punctual • High attention to detail Application If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie Please note this is not a sponsored role, you MUST have Right to Work in the UK. Equal Opportunities: We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).