Title: Front Desk Manager
Location: Marriott, Alabama
Compensation: $65,000 annually plus up to 10% annual incentive
Marvin Love and Associates is seeking an experienced and dedicated Front Desk Manager for a renowned Marriott property in Alabama. In this role, you will be responsible for overseeing the front desk operations to ensure exceptional guest experiences. Your leadership will be vital in managing the front desk team and ensuring that they provide prompt, courteous service. You'll handle guest check-ins and check-outs, resolve any issues that may arise, and maintain a smooth workflow throughout the front desk operations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.
Responsibilities
* Supervise front desk staff and ensure they provide outstanding customer service.
* Handle guest inquiries, requests, and complaints in a timely and professional manner.
* Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
* Manage reservations and accommodate guest requests to maximize satisfaction.
* Coordinate with housekeeping and maintenance departments to ensure clean and safe facilities.
* Monitor the front desk’s performance metrics and implement improvements as needed.
* Maintain a positive work environment and foster teamwork among staff.
* Proven experience as a Front Desk Manager or similar role in a hospitality environment.
* Strong customer service skills and a commitment to guest satisfaction.
* Excellent leadership and team management abilities.
* Familiarity with hotel management software and MS Office.
* Outstanding communication and problem-solving skills.
* Ability to multitask and work effectively in a fast-paced environment.
* High school diploma or equivalent is required; a degree in Hospitality Management is preferred.
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Free Food & Snacks
* Wellness Resources
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